💰 Refund & Cancellation Policy

1 Introduction

This Refund and Cancellation Policy outlines the conditions under which refunds are processed for payments made through the Schoolpay application. As Schoolpay is a school fee management and ERP platform, fee payments are subject to the fee policies of the respective school institution.

Please read this policy carefully before making any payment through the Schoolpay platform. By completing a payment, you agree to the terms described herein.

2 Refund Eligibility

✅ Situations Where a Refund MAY Be Applicable

• Duplicate payment — the same fee was paid more than once for the same fee head
• Payment debited but not reflected in school records after 5 business days
• Technical error resulting in an incorrect amount being charged
• Payment made against a cancelled or withdrawn admission (subject to school policy)
• Overpayment due to a data entry error by school admin
• Fee paid after the school officially waived or revised the fee structure

❌ Situations Where a Refund is NOT Applicable

• School fees paid correctly as per the fee schedule — these are non-refundable as per school policy
• Convenience fee or payment gateway processing charges (non-refundable in all cases)
• Late fee charges once paid
• Fees paid for a student who subsequently withdraws admission (subject to school-specific policy)
• Transport, uniform, or ancillary fees once services have been provided
• Examination fees once the exam process has commenced
• Payments disputed due to user error (wrong student, wrong amount chosen by parent)

3 Refund Timeline

If a refund is approved, the amount will be credited back to the original payment method within the following timelines:

4 Failed and Pending Transactions

4.1 Amount Debited but Payment Failed

If your bank account or card is debited but the payment is not confirmed in Schoolpay:

1. The transaction will typically auto-reverse within 5 to 7 business days by your bank
2. You will receive a notification if the payment is not confirmed on our end
3. Do NOT make a second payment without confirming the status of the first
4. Contact us at bluecatalystcare@gmail.com with your transaction reference number

4.2 Pending Transactions

Transactions may show as "Pending" due to bank processing delays and typically resolve within 24–48 hours. If a transaction remains pending beyond 48 hours:

• Check your bank statement for debit confirmation
• If debited, contact us with proof of debit (bank statement screenshot)
• We will coordinate with the payment gateway to resolve within 5 business days

5 How to Request a Refund

To initiate a refund request, please follow these steps:

6 Cancellation Policy

6.1 Payment Cancellation

Once a payment is successfully processed and confirmed, it cannot be cancelled through the App. Fee payments are final once completed. If you wish to dispute a completed payment, refer to Section 5.

6.2 School Subscription / Service Cancellation

Schools subscribed to the Schoolpay ERP platform may cancel by:

• Providing 30 days written notice to Blue Catalyst at bluecatalystcare@gmail.com
• Subscription fees paid are non-refundable for the current billing period
• Data export will be provided to the school within 15 days of cancellation confirmation
• All school data will be retained for 90 days post-cancellation before permanent deletion

6.3 User Account Deactivation

Parents/Guardians may request account deactivation by contacting bluecatalystcare@gmail.com. Please note:

• Deactivation prevents future logins and payment transactions
• Historical payment records retained by the school are not affected
• Deactivation does not cancel any pending fee obligations to the school

7 Chargeback Policy

A chargeback is when you dispute a transaction directly with your bank or card issuer. Before initiating a chargeback, we strongly encourage you to:

1. Verify the transaction in the Schoolpay payment history
2. Contact us at bluecatalystcare@gmail.com to resolve the issue directly

8 Convenience and Processing Fees

• A convenience fee may be charged by the payment gateway for certain payment methods (credit cards, wallets)
• This fee is charged by the payment gateway, not by SchoolPay
• The convenience fee amount is displayed before you confirm payment
• Convenience fees are non-refundable under any circumstances
• No convenience fee is typically charged for direct bank transfer or NEFT/RTGS payments

9 Contact Us for Refund Queries

10 Changes to This Policy

Blue Catalyst reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to schoolpay.bluecatalyst.in and updated in the App. Continued use of the App after modifications constitutes your acceptance of the updated policy.