📋 Terms & Conditions

1 Definitions

• "App" — The Schoolpay mobile application available on Android (Google Play Store)
• "Platform" — The App together with the website at schoolpay.bluecatalyst.in
• "Company / We / Us / Our" — BlueCatalyst, the developer and operator of Schoolpay
• "School" — The educational institution registered on the Schoolpay platform
• "School Admin" — Authorized school staff who manage the ERP system
• "Parent / Guardian" — The legal parent or guardian of a student who uses the App
• "Student" — An enrolled student of a registered School
• "User" — Any individual accessing the App including School Admin, Parent/Guardian, or Student
• "Services" — All features including fee payment, ERP management, attendance, communications, and reports
• "Payment Gateway" — The third-party payment processor integrated into the App

2 Acceptance of Terms

By accessing or using Schoolpay, you confirm that:

1. You are at least 18 years of age, or a school-authorized administrator
2. You have the legal authority to enter into this agreement
3. You are using the App on behalf of yourself or a school institution you are authorized to represent
4. You agree to comply with all applicable Indian laws and regulations
5. If you are a parent/guardian, you consent to the processing of your child's academic and fee-related data as described in our Privacy Policy

3 Description of Services

Schoolpay provides a comprehensive School ERP and fee payment platform. Our services include:

4 User Roles and Account Registration

4.1 School Administrator Account

School Admins are registered by Blue Catalyst upon institutional onboarding. Admins are responsible for:

• Maintaining accuracy of student, fee, and academic data
• Ensuring only authorized personnel have admin-level access
• Safeguarding login credentials and not sharing them with unauthorized persons
• Complying with data protection laws when managing student data

4.2 Parent / Guardian Account

Parents/Guardians register using their mobile number or email linked to their child's school record. By registering, you:

• Confirm that you are the legal parent or guardian of the student
• Consent to receive payment reminders, academic updates, and school notifications
• Accept responsibility for all transactions made through your account

4.3 Account Security

• Use a strong and unique password for your account
• Immediately notify us at bluecatalystcare@gmail.com of any unauthorized use
• Ensure you log out of the App after each session on shared devices

5 Fee Payments and Transactions

5.1 Payment Processing

All fee payments are processed by certified third-party payment gateways. By making a payment, you agree to provide accurate payment information and authorize deduction of the specified fee amount.

5.2 Payment Confirmation

• A digital receipt will be sent to your registered email/mobile upon successful payment
• Payments may take up to 2 business days to reflect in school records due to banking delays
• Retain digital receipts as proof of payment

5.3 Failed Transactions

• If your account is debited but payment is not confirmed, the amount will be refunded within 5–7 business days
• Do not attempt multiple payments for the same fee without confirming the first transaction status
• Contact us at bluecatalystcare@gmail.com for unresolved payment issues

5.4 Payment Disputes

1. First contact your school administration with the payment receipt
2. If unresolved, raise a complaint at bluecatalystcare@gmail.com
3. We will investigate and respond within 7 working days
4. Disputes involving the payment gateway must be raised directly with the gateway provider

5.5 Convenience Fees

A nominal processing fee may be charged by the payment gateway for certain payment modes. This fee is non-refundable and will be displayed before you confirm payment.

6 Data Collection, Consent and Privacy

6.1 Data Collected for School ERP

Student Data: Name, DOB, gender, student ID, class, section, roll number, marks, attendance, and photograph (if provided).

Parent Data: Name, relationship, contact number, email, residential address, and payment records.

Staff Data: Name, employee ID, designation, attendance, leave, and payroll data (admin only).

Device Data: Device model, OS version, FCM token, IP address, and session logs.

6.2 Parental Consent for Student Data

• Schools must obtain written consent from parents during student enrollment
• Parents must consent via the App during account registration
• By using the App, parents confirm consent for their child's data to be processed on Schoolpay

6.3 Android Permissions Explained

6.4 Privacy Policy

Full details of our data practices are described in our Privacy Policy, which forms an integral part of these Terms.

7 Acceptable Use Policy

You agree NOT to use Schoolpay to:

• Provide false, misleading, or fraudulent information during registration or payment
• Attempt to access another user's account without authorization
• Reverse engineer, decompile, or tamper with the App or its source code
• Use the App for any unlawful purpose or in violation of applicable laws
• Upload malicious files, viruses, or harmful content
• Interfere with or disrupt the integrity or performance of the App or its servers
• Use automated scripts or bots to interact with the App
• Misuse the communication features to send spam or unsolicited messages
• Attempt to circumvent any security or authentication measures
• Use student data for any purpose outside of legitimate school administration

8 Intellectual Property

All content, features, and functionality of Schoolpay — including the App interface, design, logos, text, graphics, software, and underlying code — are the exclusive property of Blue Catalyst and are protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to use the App solely for its intended purpose. You may not:

• Copy, reproduce, or distribute any part of the App without prior written consent
• Use our trademarks, logos, or brand elements without authorization
• Create derivative works based on the App or its content

9 School's Responsibilities

Schools registered on Schoolpay agree to:

1. Ensure all student and parent data entered is accurate and current
2. Obtain necessary parental consents for data processing
3. Designate authorized administrators and maintain strict access control
4. Use the platform only for legitimate educational and administrative purposes
5. Promptly report any data breaches or security incidents to Blue Catalyst
6. Comply with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws
7. Not export or use student data for any purpose outside school administration

10 Disclaimers and Limitation of Liability

10.1 Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. The App may be temporarily unavailable due to maintenance or technical issues. We are not liable for losses arising from service downtime.

10.2 Payment Gateway

Blue Catalyst acts as a facilitator for fee payments. We are not responsible for failures, delays, or errors caused by third-party payment gateways, banks, or network providers.

10.3 Data Accuracy

Blue Catalyst is not responsible for inaccuracies in academic records, attendance data, or fee structures entered by school administrators. Schools are solely responsible for the accuracy of data they input.

10.4 Limitation of Liability

To the maximum extent permitted by applicable law, Blue Catalyst shall not be liable for indirect, incidental, special, or consequential damages, or damages exceeding the amount paid by you for the Services in the preceding 3 months.

11 Termination of Access

We reserve the right to suspend or terminate your access without notice if:

• You violate these Terms and Conditions
• We detect fraudulent or suspicious activity on your account
• The school's subscription or contract with Blue Catalyst expires or is terminated
• Required by law or a court order

Upon termination, your right to use the App ceases immediately. Data retention is governed by our Privacy Policy and applicable law.

12 Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in India.

Before initiating legal proceedings, you agree to attempt resolution through:

1. Submitting a written complaint to bluecatalystcare@gmail.com
2. We will acknowledge within 3 business days and respond within 15 business days
3. If unresolved, the matter may be referred to mediation
4. If mediation fails, disputes shall be resolved by binding arbitration under the Arbitration and Conciliation Act, 1996

13 Contact Information